Terms and Conditions: Guest Houses in Maldives

 

Booking

Bookings are made through Fasfinn Travel Group on behalf of the owner of the Guest house at the price advertised.

 

Booking and Payment

Standard Terms: There is a 25% non refundable deposit payable on booking. We will contact you within 24 hours for payment metod. The balance is payable on the check in

 

How to Book

Bookings are made directly with Fasfinn Travel Group, operating as Guesthouses in Maldives. Customers choose a Guest house from our web site and submit an availability form. Once dates and availability have been confirmed, the room can be held for 3 days if time is required to book flights. Please contact us if required. Once a booking form has been received, the room will be held for 7 days awaiting receipt of deposit. On payment of the deposit, the booking will be confirmed. If the deposit is not received within the 7 day period we cannot guarantee that the dates will still be available as some Guest houses automatically cancel provisional bookings if no confirmation has been received from us. Please keep us updated as to the type of payment being made, expected time of arrival and if there are any delays, to avoid disappointment. You will be advised of the balance and due date. On receipt of the balance payment confirmation and all details will be sent to the person in the group making the booking. This person should be over 18 years of age and have the authority from all persons in the group to make the booking. After receiving the confirmation number from us, then this person need to send us complete list of names of people in the group belonging to this booking number.

 

Payment by Credit Card

We have a secure Credit Card payment facility on the site. A charge is added to all prices when paying by this method. We also accept a number of other forms of payment. Full details on request.

 

Data Protection

In order to complete your booking we require some personal details from you. We will only use this information in order to complete your booking and undertake to keep personal details confidential. For further information please see our Privacy Policy

 

Cancellation by you

Standard Terms Deposit 25% – non refundable. We strongly recommend all customers to purchase trip cancellation / travel insurance. Cancellation / Changes by useIf for any unforeseen reason we have to change your booking, we will do our best to offer you alternative accommodation of the same standard and if possible in the same / similar location. If we have to cancel your booking for reasons beyond our control, we will refund all monies in full. No extra monies will be due. We do not accept liability for travel expenses, alternative accommodation or other expenses that may be incurred. We strongly recommend all customers to purchase trip cancellation / travel insurance.

 

Late Arrival / Early Departure

No refunds will be due, if the customer is unable to arrive on the expected day due to travel problems. This also applies in the case of early departure. We strongly recommend all customers to purchase trip cancellation / travel insurance.

 

Standard of Accommodation

We believe we have represented all the properties that appear on the web site accurately. The rooms available for rent are not graded in the conventional way. However, they are all of a high standard of cleanliness, comfort and furnishing. Some details may be different from other countries but are in keeping with local traditions (eg: hard floors) However, we cannot be held responsible for any changes made by the owner since our last visit and which we are not aware of.

 

Occupancy / Number of guests

The capacity of each Room has been decided by the owner according to the size of the Guest house/Room. The maximum number of guests is stated on each web page, if you are unsure for any reason, please check on booking. We would ask customers to state clearly when booking the final number of all guests who will be arriving. If the number of guests exceeds the maximum capacity, this has to be agreed on booking and any changes have to be advised prior to arrival. We reserve the right to refuse extra guests if the number exceeds the maximum capacity of any given room after a booking has been made. No additional guests may be added after booking unless we have been advised in advance and have agreed it with the owner. If extra guests arrive at the Guest house on or after the arrival date unexpectedly, the owner is within his rights to turn the guests away or make an additional charge. Tents or any other form of camping are strictly forbidden at any of the Guest house.

 

Registration of Guests

On arrival guests will be asked for their passports or identity cards, so that the owner can register guests in accordance with Maldivian regulations. Therefore, only guests listed on the booking form and who have registered may stay in the Guest house. No changes or substitutions can be made. Guests are kindly asked to supply the relevant documents even in the case of a late arrival.

 

Air Conditioning

Air conditioning is common in country properties. Please note that unless otherwise stated, air conditioning is free

 

Accidents, Injury or Theft

Fasfinn Travel Group operating Guesthouses in Maldives, cannot be held responsible for any accident or injury whilst on holiday. We strongly recommend all customers to take out adequate travel insurance to cover health care, cancellation, travel, accident and injury, etc. Fasfinn Travel Group operating Guesthouses in Maldives cannot be held responsible for the theft of any personal belongings whilst on holiday. Guests are advised to close all doors and windows (even in isolated island locations) when leaving the property and make use of safes for valuables, where supplied.

 

Problems/Complaints

All of our owners will do their very best to resolve any problems that might crop up regarding your accommodation. But in the event of difficulty, Fasfinn Travel Group operating in Maldives should be contacted immediately (within 24 hrs), so that we can resolve the situation for you as quickly as possible. Please bear in mind that if you do not communicate a problem to us immediately it makes it very difficult for us to help you. Problems or complaints received at the end of a holiday will not be taken into consideration. Each complaint will be assessed individually.

 

Disputes

By completing and submitting the booking form you agree to the above terms and conditions. Please note, that should a dispute be taken to court, Maldivian law will be used as the basis for deciding the dispute and the law courts in Maldives will have jurisdiction.

 

Cookies

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